\u003cdiv class=\"rich_media_content autoTypeSetting24psection\"\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e客服也成了互联网大厂的吃香岗位？ ？ ？？？\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e上个月，，，，，，，一则“携程\u003c!--VERTICAL_CARD_BEGIN_0--\u003e英文客服\u003c!--VERTICAL_CARD_END_0--\u003e要求究竟有多高”的帖子在社交媒体上引发了讨论。。。。。。。许多曾面试携程客服岗的应聘者现身说法：简历看重留学配景，，，，，，，雅思没有6.5不要，，，，，，，面试全英文，，，，，，，同岗位同事的英语口语能力靠近母语者……\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e面试者学历配景也佐证了这个岗位竞争之强烈：留美硕士、英国海归、以及六级考了600多分的211大学英专生。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"text-align: center\"\u003e\u003c!--IMG_0--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e“没想到有朝一日接电话等挨骂也要看学历了。。。。。。。”\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e三年前焦虑着“产品岗照旧市场岗生长远景好”的打工人怎么也想不明确：看似“毫无含金量”的旅游客服，，，，，，，怎么就成了“留学生收容所”？ ？ ？？？\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"text-align: center\"\u003e\u003c!--IMG_1--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e抛开“成绩感”“职业生长”不谈，，，，，，，\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e携程英文客服简直切合许多应届生心中一份“好事情”的标准：它同时知足薪资不错、大厂光环，，，，，，，以及\u003c!--VERTICAL_CARD_BEGIN_1--\u003ework life balance\u003c!--VERTICAL_CARD_END_1--\u003e三大条件。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e首先是极具吸引力的薪资。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e招聘网站上显示，，，，，，， 携程英文在线客服岗位的薪资在11000元到14000元，，，，，，，且有13薪。。。。。。。这个薪资高过了一些互联网大厂的初级运营岗，，，，，，，部分“大模子标注”“AI训练”岗，，，，，，，以及许多咨询公司的助理岗位薪资。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"line-height: 2em; margin-left: 0px; margin-right: 0px\"\u003e\u003c!--IMG_2--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e25届本科生西兰（假名）结业于一所审计大学，，，，，，，有经济学和法学的双学位。。。。。。。她决议去面试携程客服，，，，，，，主要缘故原由是这个岗位比普华永道给她开出了更高的薪资。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e招聘网站显示，，，，，，，普华永道的咨询助理、税务专员等岗位月薪在4000-10000元之间。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e“就我身边的群体而言，，，，，，，已经放弃了寻找所谓的自我价值，，，，，，，由于社会岗位的供需不等，，，，，，，许多应届生很难找到适合的事情，，，，，，，或许各人更多关注的是人为，，，，，，，是钱。。。。。。。”西兰说。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e至于应届生们最看重的work life balance，，，，，，，虽然客服被以为是现在有数的“下班就是下班，，，，，，，没有隐性加班”岗位。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e可是，，，，，，，曾在携程事情了三年的章可（假名）说，，，，，，，英文客服主要靠邮件相同，，，，，，，没法“摘下耳机就脱离事情”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e在每\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e日更新的\u003c!--VERTICAL_CARD_BEGIN_2--\u003eKPI\u003c!--VERTICAL_CARD_END_2--\u003e压力下，，，，，，，客服们也会“自愿加班”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e下班后还没回完的邮件、没对完的表格，，，，，，，她同样会“自愿”把事情延伸到7点，，，，，，，在电脑前解决完再走——由于明天还要迎来新的KPI。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"line-height: 2em; margin-left: 0px; margin-right: 0px\"\u003e\u003c!--IMG_3--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e不过，，，，，，，客服的加班状态比起其他大厂岗位依然好了不少。。。。。。。至少加班时间是“可控的”，，，，，，，\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e没有甲方、团队交付、项目流程周期，，，，，，，周末也不会被突然叫回办公室开会。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e除了携程这样的“大厂”，，，，，，，“小而美”的外洋\u003c!--VERTICAL_CARD_BEGIN_3--\u003eOTA平台\u003c!--VERTICAL_CARD_END_3--\u003e同样是客服赛道的香饽饽。。。。。。。Booking、Agoda兼具互联网平台和“外企”光环，，，，，，，他们在海内的客服岗位也泛起在不少“适合留学生的岗位推荐”里。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e不过，，，，，，，\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e携程的客服岗位依然是最受应届生，，，，，，，尤其是留学生接待的。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e头部互联网平台的光环同时意味着更完善的福利系统和“大厂事情履历”，，，，，，，Cassie说，，，，，，，她做客服的缘故原由是“携程写在简历上悦目一点”。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003eCassie2024年在匈牙利读完工商治理本科后，，，，，，，去携程国际事业部当了一名英文客服。。。。。。。据她视察，，，，，，，其时国际事业部客服团队里6成左右都是留学生，，，，，，，同事里甚至有在美国是情过的“资深留子”和在澳洲出生的华人。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e英文客服提供了“更高级的语言情形”，，，，，，，这是为什么手握本科、硕士学位的留学生们并不抗拒“成为一个接电话的人”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e曾在欧洲念完硕士、又在外地事情了四年的Jan在回国后接到了携程客服岗的面试约请。。。。。。。她犹豫后照旧接下了面试，，，，，，，\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e“能用英语事情，，，，，，，在海内的情形里很难堪，，，，，，，也是一种对自身英语能力的维持，，，，，，，还能和差别国家的人相同。。。。。。。”\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e当被问起“中文客服不可吗”，，，，，，，有面试者坦言，，，，，，，“着实心里以为英文客服比中文客服高级一点”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e更直接的缘故原由是，，，，，，，留学履历能派上用场。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e去年，，，，，，，有自称在美国QS200大学结业回国的硕士入职了携程的英文客服岗。。。。。。。她分享自己做客服的理由：由于有外洋生涯的履历，，，，，，，英语不错，，，，，，，解决外洋用户的问题时更随手，，，，，，，“从客人反响中能感受到自己的价值”。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e许多留学生第一次感受到自己的学历云云纯粹地被转化成求职优势：“留过学”“看过天下”“一样平常使用英语”的事实，，，，，，，自己就是一大加分项，，，，，，，甚至是决议项。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003eJan发明，，，，，，，面试她的HR和上级每小我私家都有留学履历。。。。。。。她举出面试她的+1的例子：在英国读了法学硕士，，，，，，，回国后第一份事情没有给她和能力匹配的人为，，，，，，，于是来了携程做客服，，，，，，，一年后就提升了治理层，，，，，，，“可以看出简直是能力很强的人”。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e相反，，，，，，，没有留学履历则很容易在面试中受挫。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e有人曾在面试时被问到关于在西班牙买火车票的问题，，，，，，，答不上来，，，，，，，“若是我去过西班牙就好了”“以后照旧要多出去走走”，，，，，，，他在面试失败的履历贴里反思道。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e西兰给携程英文客服岗投去简历后，，，，，，，通过了一轮面试和笔试。。。。。。。去年10月，，，，，，，她加入了第二轮面试，，，，，，，HR一上来就问她，，，，，，，“你的留学履历在那里？ ？ ？？？”西兰只能尴尬地诠释自己没有留过学。。。。。。。她没能通过这时势试。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"line-height: 2em; margin-left: 0px; margin-right: 0px\"\u003e\u003cp\u003e\u003c!--IMG_4--\u003e\u003cspan style=\"color: rgb(136, 136, 136)\"\u003e\u003cspan style=\"font-size: 12px\"\u003e图源：\u003cspan style=\"letter-spacing: 0.034em\"\u003e小红书@烦哦\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e“虽然没有明说，，，，，，，但可以感受到是以为我没有留学履历不匹配”，，，，，，，西兰以为。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e秋招竣事后，，，，，，，她去普华永道事情了一段时间，，，，，，，决议第二年去\u003c!--SECURE_LINK_BEGIN_0--\u003e奥克兰大学\u003c!--SECURE_LINK_END_0--\u003e再读个硕士。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e和所有大厂岗位一样，，，，，，，网上撒播着大宗携程英文客服岗位的一手面经。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e“携程英文客服面试常见10大问题”被整理成题库，，，，，，，一来可以证实岗位面试难度受到求职者的一致认可，，，，，，，二来也说明竞争强烈。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e第一轮是HR电话面试，，，，，，，\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e相识你的学历、已往的事情履历，，，，，，，\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e随后有一轮线上笔试，，，，，，，\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e包括一轮中文性格测试，，，，，，，和一轮英语能力考察。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e通过笔试后，，，，，，，你会被通知去到携程办公室举行线下二面。。。。。。。二轮面试以全英文对话为主：\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e一段英文自我先容，，，，，，，对携程这家公司的认知，，，，，，，你明确中好的客服是什么样的。。。。。。。最后是一道情景模拟题，，，，，，，\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e问题包括：\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e“晚上客人致电投诉隔邻房间较量吵，，，，，，，你怎么处置惩罚？ ？ ？？？”“有客人买了两张机票，，，，，，，临飞前一晚非得全额退款，，，，，，，说自己突然摔骨折了，，，，，，，你怎么处置惩罚？ ？ ？？？”以及“客户买了巧克力，，，，，，，网上说是甜的效果客户说是苦的，，，，，，，并且平台不支持退货换货，，，，，，，讨教你该怎么办？ ？ ？？？”\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"text-align: center\"\u003e\u003c!--IMG_5--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e某种水平上，，，，，，，英文客服的岗位被和古板印象中“重复、机械、常被骂到哭”的中文客服区脱离了：前者的办公室在上海，，，，，，，后者集中在南通 ；；； ；；；；\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e面临的是差别国家、文化配景的客户 ；；； ；；；；底薪更高，，，，，，，每月还可以拿一笔语言津贴。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e携程官网上，，，，，，，国际客服中的一类岗位被称作Customer Advisor（客户照料）。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e职位形貌里写着，，，，，，，你作为“Trip.com的形象大使”，，，，，，，“将运用你的人际来往能力和热情，，，，，，，让旅行者信托我们，，，，，，，将他们的旅程交给我们安排”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"line-height: 2em; margin-left: 0px; margin-right: 0px\"\u003e\u003c!--IMG_6--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e事实上，，，，，，，英文客服的事情内容和古板中文客服无异：接打电话、发邮件、处置惩罚客人投诉。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e和所有客服一样，，，，，，，外洋客服事情相当\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e“熬人”\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e——这一点不会由于你说的是英语而改变。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e2021年最先在携程做英语客服的章可形貌自己的事情一样平常：早上9点上班，，，，，，，翻开电脑后就最先和商家发邮件。。。。。。。她认真欧洲、东南亚地区的旅馆营业，，，，，，，手上的一共有300多家旅馆和民宿。。。。。。。她天天要同时和四十多家商户谈相助细节，，，，，，，好比新的优惠运动、推流、价钱调解，，，，，，，还要鞭策旅馆还账——有时，，，，，，，在促销运动中，，，，，，，携程会要求旅馆把平台优惠的一部分作为返佣返还给平台，，，，，，，但旅馆没有按期打款，，，，，，，就得靠客服去催。。。。。。。\u003c/span\u003e\u003c!--MID_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e邮件会通过携程内部和商家相同的平台发出——相当于携程自己的“微信”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e但外洋的旅馆都有时差，，，，，，，章可没法盼愿着发出的邮件连忙获得回复，，，，，，，有时要等上8个甚至12个小时。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e携程有针对客服天天发邮件数目的KPI，，，，，，，这意味着你要时刻集中精神，，，，，，，对方的邮件来了就得迅速回应，，，，，，，\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e“经常是你一下昼泯灭了大宗精神，，，，，，，但没有任何相同效果。。。。。。。”\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"line-height: 2em; margin-left: 0px; margin-right: 0px\"\u003e\u003c!--IMG_7--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e其余时间，，，，，，，她要处置惩罚一些噜苏的客人投诉或系统无法解决的录入问题。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e有时客人现场要求换房间、升级房型，，，，，，，但后台系统不敷智能，，，，，，，没步伐自动更正信息，，，，，，，前台将替换的信息补录到系统里就会泛起过失，，，，，，，和卖出去的房间信息对不上。。。。。。。这时章可就得在旅馆数据库里找到这个客人订的房间，，，，，，，手动将他的名字调解到准确的房间。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e这其中又涉及到重大的“猜人名”环节：由于隐私� ；；； ；；；；さ囊�，，，，，，，客人的名字通常是用姓名里的几个大写缩写字母替换的，，，，，，，而在英语天下里这些字母又很容易重复。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e她需要在几千列相似的入住信息里找到可能是这位换房者的信息，，，，，，，然后依赖差别时段挂号入住的前台视频，，，，，，，推测ta究竟是哪个房间的住客，，，，，，，“就像玩儿一场超难的找差别”。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e许多时间，，，，，，，客服们充当的角色着实是系统失灵的补丁、善后者，，，，，，，“给系统擦屁股的人”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e好比，，，，，，，客人要退房突然要求续住一天，，，，，，，但旅馆系统无法自动录入，，，，，，，房间卖出去了，，，，，，，但携程后台找不到这个销量。。。。。。。这时章可就得把后台泛起的现实表格和旅馆的表格拉出来比照，，，，，，，一列一列地找到谁人没有被录入的销量，，，，，，，再手动填进去。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e章可将这项事情称为“对表格”。。。。。。。她对“对表格”的评价是“很是累，，，，，，，没什么含金量，，，，，，，繁琐无聊”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e中午，，，，，，，客服们会有1小时休息的时间。。。。。。。同事们大多会急遽忙忙地跑去食堂，，，，，，，她会放弃午饭，，，，，，，把时间用来昼寝。。。。。。。一上午的事情泯灭掉了太多脑力，，，，，，，许多时间她会察觉到显着的头疼，，，，，，，“到谁人时间已经没那么想吃工具了，，，，，，，只想歇着，，，，，，，什么都不想，，，，，，，放空一会儿”。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e凭证携程宣布的审核指标，，，，，，，携程对客服的要求是89%的咨询20秒内接起，，，，，，，90%的问题20分钟内解决。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e一位携程前机票售前客服告诉《氢商业》，，，，，，，携程客服事情中不可说诉苦的词汇，，，，，，，若是接打电话时有诉苦的词汇被录了进去，，，，，，，会被记为“小我私家过失”，，，，，，，可能上升到整个组的处分。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"line-height: 2em; margin-left: 0px; margin-right: 0px\"\u003e\u003c!--IMG_8--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e做客服，，，，，，，无可阻止的尚有夜班。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e携程的客服分为小夜班和大夜班，，，，，，，划分在破晓1点和早上6点下班。。。。。。。有前携程夜班客服诠释自己去职的缘故原由，，，，，，，“身体吃不必，，，，，，，同事陆续泛起耳鸣，，，，，，，右腿大腿麻，，，，，，，流鼻血”。。。。。。。社交媒体上，，，，，，，刚进入客服岗位的咨询客服该怎样妄想作息，，，，，，，一位在携程做了三年夜班客服的员工回覆道：6点下班后，，，，，，，早上10点入睡，，，，，，，晚上7点前后醒，，，，，，，醒得早就做个饭，，，，，，，醒得晚就点外卖。。。。。。。\u003c/span\u003e\u003c!--MID_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e让身体不瓦解的窍门是“贵在坚持”：\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e休息日除非有约，，，，，，，不然也维持相同的作息，，，，，，，“只要有自制力、纪律作息就好，，，，，，，无非是冒充自己生涯在美国”。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"text-align: center\"\u003e\u003c!--IMG_9--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e在越来越多初级岗位要求“三年以上事情履历”的时间，，，，，，，客服岗位被许多应届生视为“进入大厂的低门槛跳板”。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e险些所有面试过这个岗位的应届生都向《氢商业》表达了客服岗位“不适合恒久生长”的认知：没有生长性，，，，，，，对身体消耗大。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003eCassie形容英文客服事情相当于无数“\u003c!--VERTICAL_CARD_BEGIN_4--\u003eDirty work\u003c!--VERTICAL_CARD_END_4--\u003e”的总和：噜苏、重复、很难有成绩感。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e他们选择应聘客服的一部分缘故原由是，，，，，，，在携程内部，，，，，，，事情一年以上的客服便可以选择\u003c!--VERTICAL_CARD_BEGIN_5--\u003e内部转岗\u003c!--VERTICAL_CARD_END_5--\u003e。。。。。。。章可在做了泰半年客服后，，，，，，，恰巧碰上携程新建设了直播营业部分，，，，，，，和HR相同后顺遂转去了新部分，，，，，，，做线上市场拓展。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e但她转岗是2022年疫情时，，，，，，，“上海封控，，，，，，，难招到人”。。。。。。。现在客服转岗变得十分难题，，，，，，，Cassie说，，，，，，，并且岗位有限，，，，，，，“最多转去流程或客服培训。。。。。。。”\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e即便云云，，，，，，，由携程自招的英文客服依然身披“大厂正编”的光环，，，，，，，和通常以外包为主、被以为“低含金量”的外包客服区别开来。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e2021年金柚网的数据显示，，，，，，，海内凌驾88%的企业有客服需求，，，，，，，但只有49%选择自建客服团队。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e你会发明，，，，，，，客服在携程里并不是一个“无关紧要”“传声筒”的边角料角色。。。。。。。阻止2024年尾，，，，，，，\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e携程的客服员工数凌驾16000名\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e——约莫等同于2023年时一整个拼多多的员工总数。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e客服中心员工占携程雇员总数的近40%，，，，，，，是携程内部的第二大部分。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e在携程官网上，，，，，，，社会招聘和校园招聘之外，，，，，，，有单唯一栏“客服招聘”。。。。。。。由于客服的流动性强，，，，，，，携程客服的需求险些整年都坚持在高位。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e2月26日，，，，，，，携程官网上有56个名目差别的客服岗位处于招人状态。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"line-height: 2em; margin-left: 0px; margin-right: 0px\"\u003e\u003c!--IMG_10--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e把携程形容成一个重大的“客服中心”并不夸张。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e阻止现在，，，，，，，携程在全球建设了18个客服中心，，，，，，，拥有1.3万名客服员工，，，，，，，占携程总员工的30%左右。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e\u003cspan style=\"letter-spacing: 0.034em\"\u003e携程官网上，，，，，，，住宿、机票、商旅、火车票、手艺等多个营业部分都有对应的客服岗位。。。。。。。外洋客服属于携程IBU（国际营业）部分，，，，，，，这一部分自力于携程的海内机酒旅游营业，，，，，，，认真维护携程在全球其他国家地区的产品和效劳。。。。。。。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e部分之下，，，，，，，差别客服岗位的职责也划分得相当细腻笔直：有应对客户投诉的，，，，，，，有对接旅馆商家的，，，，，，，有对接航司专门解决机票问题的，，，，，，，也有面临高净值客户的“\u003c!--VERTICAL_CARD_BEGIN_6--\u003e高端旅馆专属效劳照料\u003c!--VERTICAL_CARD_END_6--\u003e”，，，，，，，以及专门协助商务旅行主顾订票、退票的“差旅照料”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e这类客服的要求里注明，，，，，，，应聘者要有会计/财务专业配景，，，，，，，并且“具备多产品（机票、旅馆、火车票、接送机）预订及退改手艺者优先”。。。。。。。\u003c/span\u003e\u003c!--MID_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e更高层级的客服岗位，，，，，，，对应着带有司理、主管、专家尾缀的title。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e其中一个岗位是“资深投诉专家”，，，，，，，职责包括监控网路舆情、认真主要客户的升级投诉和特殊事务的处置惩罚，，，，，，，应聘这一岗位需要有2年以上舆情或工商举报投诉处置惩罚或旅游投诉处置惩罚履历。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e携程对客服的重视源于其建设之初：智能手机时代之前，，，，，，，订票订旅馆大多靠打电话，，，，，，，携程客服认真接听用户电话，，，，，，，再和商户对接，，，，，，，帮用户完成旅馆、机票预定——\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e可以说客服团队就是现在的携程系统。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e《举世网》的报道提到，，，，，，，2003年左右，，，，，，，一个熟练的携程客服平均天天能操作900间客房预订，，，，，，，接打近2000个电话。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e携程正是靠着客服团队的效劳能力，，，，，，，在“不打价钱战”的基础上，，，，，，，迅速击败了其他老牌网络旅游效劳公司，，，，，，，翻开了海内中高端商务旅游市场。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e2003年时，，，，，，，快要70%的客户通过呼叫中心与携程网联系。。。。。。。“商务旅行者在路上时往往无法会见互联网，，，，，，，此时他们只需要打电话给携程网，，，，，，，就可以在三分钟内搞定一切”，，，，，，，美国投资公司SIG的剖析师赵春明曾体现。。。。。。。2007年第一季度，，，，，，，携程的运营利润率抵达39%，，，，，，，剖析师称“在任何行业都十分有数”。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"image-box\" style=\"line-height: 2em; margin-left: 0px; margin-right: 0px\"\u003e\u003c!--IMG_11--\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e携程恒久维持凌驾30%的利润率，，，，，，，是中国净利润率最高的互联网企业，，，，，，，客服系统在其中充当着相同、维系消耗者和商家的基石作用。。。。。。。\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e携程首创人梁建章曾果真体现，，，，，，，优势的效劳能力是携程吸引和留住客户的主要缘故原由之一，，，，，，，也是携程的特色所在。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e作为携程“特色所在”的客服，，，，，，，并未像大大都人想象的那样在AI时代里迅速被替换。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e去年，，，，，，，人工客服岗被辽宁、河北、广州等多地列入紧缺手艺职业目录。。。。。。。缘故原由之一是“\u003c!--VERTICAL_CARD_BEGIN_7--\u003eAI客服\u003c!--VERTICAL_CARD_END_7--\u003e手艺成熟度还不敷高，，，，，，，关于重大问题表述不可精准识别和回复”，，，，，，，其次，，，，，，，客单价和客服质量细密挂钩，，，，，，，“客单价高的类目对销售额的影响较大，，，，，，，平台更倾向于用人工为客户提供更优质的效劳”，，，，，，，有从业者对《工人日报》体现。。。。。。。\u003c/span\u003e\u003c!--MID_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_3--\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e履历过“喊800次转人工也找不到活人”的痛苦，，，，，，，你也明确为什么各行各业都担心被AI取代的时间，，，，，，，携程的“客服天团”规模依旧连年增添。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e你能在社交平台上看到大宗网友有关携程客户“疑似水军”的分享。。。。。。。“出国旅行旅馆出问题，，，，，，，携程客服战斗到破晓2点资助要赔偿”“第一时间就能接通电话，，，，，，，还帮着一起干商家”，，，，，，，客服这个平时你不在意的岗位，，，，，，，成为给旅行的最后一道兜底。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003cp\u003e\u003c!--IMG_12--\u003e\u003cspan style=\"color: rgb(136, 136, 136)\"\u003e\u003cspan style=\"font-size: 12px\"\u003e\u003cspan style=\"letter-spacing: 0.034em\"\u003e图源：汹涌新闻\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cp\u003e\u003cspan style=\"font-size: 16px\"\u003e智能客服离“智能”尚有距离，，，，，，，因此人工客服的远景在于多元和个性化的客户关系维护，，，，，，，\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e“AI时代的出路是比AI更像人”\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e。。。。。。。中国人民大学劳感人事学院教授李育辉以为，，，，，，，客户效劳治理员需要具备相关行业知识和手艺、团队相助能力、相同能力等多样化手艺，，，，，，，而现在海内企业大多把客户效劳做成了标准化的事情，，，，，，，从业职员素质狼籍不齐，，，，，，，无法知足企业生长需求。。。。。。。\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 16px\"\u003e为了彰显对客服的人文眷注，，，，，，，2020年春节，，，，，，，携程用逐日1万元高薪果真招聘“春运客服勉励师”，，，，，，，申请者“需要具备推拿师资格证、心理咨询师、眼科专家、脱口秀、外语等手艺”。。。。。。。\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size: 16px\"\u003e携程诠释，，，，，，，这是由于客服大多都是年轻人，，，，，，，春运时代身心压力大，，，，，，，许多人为了事情不可回家过年，，，，，，，“经常被客人吼到掉眼泪，，，，，，，需要笑声化解压力”。。。。。。。2024年5月，，，，，，，携程宣布了春节提前休假政策，，，，，，，客服职员可以提前一个半月回家，，，，，，，返乡办公。。。。。。。\u003c/span\u003e\u003c!--MID_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e若是返乡后被亲戚问起究竟在大厂干什么，，，，，，，你也可以充满自信地回覆：\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 2em; margin-left: 16px; margin-right: 16px\"\u003e\u003cspan style=\"font-size: 16px\"\u003e“认真多渠道用户相同矩阵的维护和响应，，，，，，，通过共情相同、资源协调，，，，，，，提供高效专业的解决计划，，，，，，，起劲构建客户关系，，，，，，，实现了客户全周期关系治理和品牌口碑维护。。。。。。。”\u003c/span\u003e\u003c/p\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"letter-spacing: 0.578px; overflow: visible\"\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"margin-bottom: 10px; margin-top: 10px\"\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"align-items: center; display: flex; justify-content: flex-start; margin-bottom: unset; margin-top: 15px\"\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"border-bottom: 1px dashed rgb(224, 226, 241); height: 1px; line-height: 0px; margin-bottom: unset; width: 512px\"\u003e\u003cp\u003e\u003cspan style=\"letter-spacing: 0.578px\"\u003e\u003cbr/\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"border-bottom: 1px dashed rgb(224, 226, 241); height: 1px; line-height: 0px; margin-bottom: unset; width: 512px\"\u003e\u003cp\u003e\u003cspan style=\"letter-spacing: 0.578px\"\u003e\u003cbr/\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"border-bottom: 7px solid transparent; border-right: 12px solid rgb(224, 226, 241); border-top: 7px solid transparent; height: 0px; line-height: 0px; margin-bottom: unset; margin-left: auto; width: 0px\"\u003e\u003cp\u003e\u003cspan style=\"letter-spacing: 0.578px\"\u003e\u003cbr/\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"border-bottom: 7px solid transparent; border-right: 12px solid rgb(224, 226, 241); border-top: 7px solid transparent; height: 0px; line-height: 0px; margin-left: 5px; margin-right: 5px; width: 0px\"\u003e\u003cp\u003e\u003cspan style=\"letter-spacing: 0.578px\"\u003e\u003cbr/\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"border-bottom: 7px solid transparent; border-right: 12px solid rgb(224, 226, 241); border-top: 7px solid transparent; height: 0px; line-height: 0px; margin-bottom: unset; width: 0px\"\u003e\u003cp\u003e\u003cspan style=\"letter-spacing: 0.578px\"\u003e\u003cbr/\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"margin: 10px 5px\"\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"-webkit-tap-highlight-color: transparent; font-size: 14px; letter-spacing: 2px; line-height: 1.5em; margin-left: 16px; margin-right: 16px\"\u003e\u003cp\u003e\u003cspan style=\"color: rgb(136, 136, 136)\"\u003e\u003cspan style=\"font-size: 14px\"\u003e\u003cspan style=\"letter-spacing: 2px\"\u003e参考资料：\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003ch2\u003e\u003c/h2\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"line-height: normal; margin-left: 16px; margin-right: 16px\"\u003e\u003cp\u003e\u003cspan style=\"color: rgb(136, 136, 136)\"\u003e\u003cspan style=\"font-size: 12px\"\u003e\u003cspan style=\"letter-spacing: 0.578px\"\u003e1.新浪科技，，，，，，，剖析师称客户效劳是携程网最大优势，，，，，，，2007.06\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003ch2\u003e\u003c/h2\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"line-height: normal; margin-left: 16px; margin-right: 16px\"\u003e\u003cp\u003e\u003cspan style=\"color: rgb(136, 136, 136)\"\u003e\u003cspan style=\"font-size: 12px\"\u003e\u003cspan style=\"letter-spacing: 0.578px\"\u003e2.定焦one，，，，，，，携程，，，，，，，一年净赚334亿，，，，，，，2026.06\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003ch2\u003e\u003c/h2\u003e\u003csection data-exeditor-arbitrary-box=\"wrap\" style=\"line-height: normal; margin-left: 16px; margin-right: 16px\"\u003e\u003cp\u003e\u003cspan style=\"color: rgb(136, 136, 136)\"\u003e\u003cspan style=\"font-size: 12px\"\u003e\u003cspan style=\"letter-spacing: 0.578px\"\u003e3.工人日报，，，，，，，AI客服越来越多，，，，，，，人工客服为啥还被列为急需人才？ ？ ？？？，，，，，，，2025.01\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003cp style=\"margin-bottom: 0px; text-align: center\"\u003e\u003cspan style=\"color: rgb(128, 128, 128)\"\u003e\u003cspan style=\"font-size: 12px\"\u003e\u003cspan style=\"letter-spacing: 2px\"\u003e编辑｜卢力麟\u003c/span\u003e\u003c/span\u003e\u003cspan style=\"font-size: 14px\"\u003e\u003cspan style=\"letter-spacing: 2px\"\u003e\u003cbr/\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp style=\"margin-bottom: 0px; text-align: center\"\u003e\u003cspan style=\"color: rgb(128, 128, 128)\"\u003e\u003cspan style=\"font-size: 12px\"\u003e\u003cspan style=\"letter-spacing: 2px\"\u003e作者｜贾小乐\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp style=\"margin-bottom: 0px; text-align: center\"\u003e\u003cspan style=\"color: rgb(128, 128, 128)\"\u003e\u003cspan style=\"font-size: 12px\"\u003e\u003cspan style=\"letter-spacing: 2px\"\u003e设计｜胖兔\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cstyle\u003e.data_color_scheme_dark{--weui-BTN-ACTIVE-MASK: rgba(255, 255, 255, .2)}.data_color_scheme_dark{--weui-BTN-DEFAULT-ACTIVE-BG: rgba(255, 255, 255, .126)}.data_color_scheme_dark{--weui-DIALOG-LINE-COLOR: rgba(255, 255, 255, .1)}.data_color_scheme_dark{--weui-BG-COLOR-ACTIVE: #373737}.data_color_scheme_dark{--weui-BG-6: rgba(255, 255, 255, .1);--weui-ACTIVE-MASK: rgba(255, 255, 255, .1)}.data_color_scheme_dark{--weui-BG-0: #111;--weui-BG-1: #1e1e1e;--weui-BG-5: #2c2c2c;--weui-BLUE-100: #10aeff;--weui-BLUE-120: #0c8bcc;--weui-BLUE-170: #04344d;--weui-BLUE-80: #3fbeff;--weui-BLUE-90: #28b6ff;--weui-BLUE-BG-100: #48a6e2;--weui-BLUE-BG-110: #4095cb;--weui-BLUE-BG-130: #32749e;--weui-BLUE-BG-90: #5aafe4;--weui-BRAND-100: #07c160;--weui-BRAND-120: #059a4c;--weui-BRAND-170: #023a1c;--weui-BRAND-80: #38cd7f;--weui-BRAND-90: #20c770;--weui-BRAND-BG-100: #2aae67;--weui-BRAND-BG-110: #259c5c;--weui-BRAND-BG-130: #1d7a48;--weui-BRAND-BG-90: #3eb575;--weui-GLYPH-WHITE-3: #fff;--weui-GREEN-100: #74a800;--weui-GREEN-120: #5c8600;--weui-GREEN-80: #8fb933;--weui-GREEN-90: #82b01a;--weui-GREEN-BG-110: #6b882d;--weui-GREEN-BG-130: #65802b;--weui-GREEN-BG-90: #85a247;--weui-INDIGO-100: #1196ff;--weui-INDIGO-120: #0d78cc;--weui-INDIGO-170: #052d4d;--weui-INDIGO-80: #40abff;--weui-INDIGO-90: #28a0ff;--weui-INDIGO-BG-100: #0d78cc;--weui-INDIGO-BG-110: #0b6bb7;--weui-INDIGO-BG-130: #09548f;--weui-INDIGO-BG-90: #2585d1;--weui-LIGHTGREEN-100: #3eb575;--weui-LIGHTGREEN-120: #31905d;--weui-LIGHTGREEN-80: #64c390;--weui-LIGHTGREEN-90: #51bc83;--weui-LIGHTGREEN-BG-100: #31905d;--weui-LIGHTGREEN-BG-110: #2c8153;--weui-LIGHTGREEN-BG-90: #31905d;--weui-LINK-100: #7d90a9;--weui-LINK-170: #252a32;--weui-LINK-80: #97a6ba;--weui-LINK-90: #899ab1;--weui-LINKFINDER-100: #dee9ff;--weui-ORANGE-100: #c87d2f;--weui-ORANGE-120: #a06425;--weui-ORANGE-170: #3b250e;--weui-ORANGE-80: #d39758;--weui-ORANGE-90: #cd8943;--weui-ORANGE-BG-100: #bb6000;--weui-ORANGE-BG-110: #a85600;--weui-ORANGE-BG-90: #c1701a;--weui-ORANGERED-100: #ff6146;--weui-PURPLE-100: #8183ff;--weui-PURPLE-120: #6768cc;--weui-PURPLE-170: #26274c;--weui-PURPLE-80: 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#2C2C2C;--weui-BLUE-100: #10AEFF;--weui-BLUE-120: #0C8BCC;--weui-BLUE-170: #04344D;--weui-BLUE-80: #3FBEFF;--weui-BLUE-90: #28B6FF;--weui-BLUE-BG-100: #48A6E2;--weui-BLUE-BG-110: #4095CB;--weui-BLUE-BG-130: #32749E;--weui-BLUE-BG-90: #5AAFE4;--weui-BRAND-100: #07C160;--weui-BRAND-120: #059A4C;--weui-BRAND-170: #023A1C;--weui-BRAND-80: #38CD7F;--weui-BRAND-90: #20C770;--weui-BRAND-BG-100: #2AAE67;--weui-BRAND-BG-110: #259C5C;--weui-BRAND-BG-130: #1D7A48;--weui-BRAND-BG-90: #3EB575;--weui-FG-0: rgba(255, 255, 255, .8);--weui-FG-0_5: rgba(255, 255, 255, .6);--weui-FG-1: rgba(255, 255, 255, .5);--weui-FG-2: rgba(255, 255, 255, .3);--weui-FG-3: rgba(255, 255, 255, .1);--weui-FG-4: rgba(255, 255, 255, .15);--weui-GLYPH-0: rgba(255, 255, 255, .8);--weui-GLYPH-1: rgba(255, 255, 255, .5);--weui-GLYPH-2: rgba(255, 255, 255, .3);--weui-GLYPH-WHITE-0: rgba(255, 255, 255, .8);--weui-GLYPH-WHITE-1: rgba(255, 255, 255, .5);--weui-GLYPH-WHITE-2: rgba(255, 255, 255, .3);--weui-GLYPH-WHITE-3: #FFFFFF;--weui-GREEN-100: #74A800;--weui-GREEN-120: #5C8600;--weui-GREEN-170: #233200;--weui-GREEN-80: #8FB933;--weui-GREEN-90: #82B01A;--weui-GREEN-BG-100: #789833;--weui-GREEN-BG-110: #6B882D;--weui-GREEN-BG-130: #65802B;--weui-GREEN-BG-90: #85A247;--weui-INDIGO-100: #1196FF;--weui-INDIGO-120: #0D78CC;--weui-INDIGO-170: #052D4D;--weui-INDIGO-80: #40ABFF;--weui-INDIGO-90: #28A0FF;--weui-INDIGO-BG-100: #0D78CC;--weui-INDIGO-BG-110: #0B6BB7;--weui-INDIGO-BG-130: #09548F;--weui-INDIGO-BG-90: #2585D1;--weui-LIGHTGREEN-100: #3EB575;--weui-LIGHTGREEN-120: #31905D;--weui-LIGHTGREEN-170: #123522;--weui-LIGHTGREEN-80: #64C390;--weui-LIGHTGREEN-90: #51BC83;--weui-LIGHTGREEN-BG-100: #31905D;--weui-LIGHTGREEN-BG-110: #2C8153;--weui-LIGHTGREEN-BG-130: #226541;--weui-LIGHTGREEN-BG-90: #31905D;--weui-LINK-100: #7D90A9;--weui-LINK-120: #647387;--weui-LINK-170: #252A32;--weui-LINK-80: #97A6BA;--weui-LINK-90: #899AB1;--weui-LINKFINDER-100: #DEE9FF;--weui-MATERIAL-ATTACHMENTCOLUMN: rgba(32, 32, 32, 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0, 0, .02);--weui-STATELAYER-PRESSED: rgba(0, 0, 0, .1);--weui-STATELAYER-PRESSEDSTRENGTHENED: rgba(0, 0, 0, .2);--weui-YELLOW-100: #BB8E00;--weui-YELLOW-120: #FFCF33;--weui-YELLOW-170: #FFECB2;--weui-YELLOW-80: #CC9C00;--weui-YELLOW-90: #E6AF00;--weui-YELLOW-BG-100: #EFB600;--weui-YELLOW-BG-110: #F0BD19;--weui-YELLOW-BG-130: #F3CC4D;--weui-YELLOW-BG-90: #D7A400;--weui-FG-HALF: #000000;--weui-RED: #DC3636;--weui-ORANGERED: #D14730;--weui-ORANGE: #E17719;--weui-YELLOW: #BB8E00;--weui-GREEN: #4F8400;--weui-LIGHTGREEN: #2E8800;--weui-TEXTGREEN: #06AE56;--weui-BRAND: #018942;--weui-BLUE: #007DBB;--weui-INDIGO: #0075E2;--weui-PURPLE: #6265F1;--weui-LINK: #576B95;--weui-TAG-TEXT-ORANGE: #E17719;--weui-TAG-TEXT-GREEN: #06AE56;--weui-TAG-TEXT-BLUE: #007DBB;--weui-REDORANGE: #D14730;--weui-TAG-TEXT-BLACK: rgba(0, 0, 0, .5);--weui-WHITE: #FFFFFF;--weui-BG: #FFFFFF;--weui-FG: #000;--weui-FG-5: rgba(0, 0, 0, .05);--weui-TAG-BACKGROUND-ORANGE: rgba(225, 119, 25, .1);--weui-TAG-BACKGROUND-GREEN: rgba(6, 174, 86, .1);--weui-TAG-TEXT-RED: rgba(250, 81, 81, .6);--weui-TAG-BACKGROUND-RED: rgba(250, 81, 81, .1);--weui-TAG-BACKGROUND-BLUE: rgba(0, 125, 187, .1);--weui-TAG-BACKGROUND-BLACK: rgba(0, 0, 0, .05)}}@media screen and (min-width:1024px){body:not(.pages_skin_pc) .wx-root[data-weui-mode=care][data-weui-theme=dark],body:not(.pages_skin_pc) body[data-weui-mode=care][data-weui-theme=dark]{--weui-BG-0: #111111;--weui-BG-1: #1E1E1E;--weui-BG-2: #191919;--weui-BG-3: #202020;--weui-BG-4: #404040;--weui-BG-5: #2C2C2C;--weui-BLUE-100: #10AEFF;--weui-BLUE-120: #0C8BCC;--weui-BLUE-170: #04344D;--weui-BLUE-80: #3FBEFF;--weui-BLUE-90: #28B6FF;--weui-BLUE-BG-100: #48A6E2;--weui-BLUE-BG-110: #4095CB;--weui-BLUE-BG-130: #32749E;--weui-BLUE-BG-90: #5AAFE4;--weui-BRAND-100: #07C160;--weui-BRAND-120: #059A4C;--weui-BRAND-170: #023A1C;--weui-BRAND-80: #38CD7F;--weui-BRAND-90: #20C770;--weui-BRAND-BG-100: #2AAE67;--weui-BRAND-BG-110: #259C5C;--weui-BRAND-BG-130: #1D7A48;--weui-BRAND-BG-90: #3EB575;--weui-FG-0: rgba(255, 255, 255, .85);--weui-FG-0_5: rgba(255, 255, 255, .65);--weui-FG-1: rgba(255, 255, 255, .55);--weui-FG-2: rgba(255, 255, 255, .35);--weui-FG-3: rgba(255, 255, 255, .1);--weui-FG-4: rgba(255, 255, 255, .15);--weui-GLYPH-0: rgba(255, 255, 255, .85);--weui-GLYPH-1: rgba(255, 255, 255, .55);--weui-GLYPH-2: rgba(255, 255, 255, .35);--weui-GLYPH-WHITE-0: rgba(255, 255, 255, .85);--weui-GLYPH-WHITE-1: rgba(255, 255, 255, .55);--weui-GLYPH-WHITE-2: rgba(255, 255, 255, .35);--weui-GLYPH-WHITE-3: #FFFFFF;--weui-GREEN-100: #74A800;--weui-GREEN-120: #5C8600;--weui-GREEN-170: #233200;--weui-GREEN-80: #8FB933;--weui-GREEN-90: #82B01A;--weui-GREEN-BG-100: #789833;--weui-GREEN-BG-110: #6B882D;--weui-GREEN-BG-130: #65802B;--weui-GREEN-BG-90: #85A247;--weui-INDIGO-100: #1196FF;--weui-INDIGO-120: #0D78CC;--weui-INDIGO-170: #052D4D;--weui-INDIGO-80: #40ABFF;--weui-INDIGO-90: #28A0FF;--weui-INDIGO-BG-100: #0D78CC;--weui-INDIGO-BG-110: #0B6BB7;--weui-INDIGO-BG-130: 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rgba(250, 157, 59, .1);--weui-TAG-BACKGROUND-GREEN: rgba(6, 174, 86, .1);--weui-TAG-TEXT-RED: rgba(250, 81, 81, .6);--weui-TAG-BACKGROUND-RED: rgba(250, 81, 81, .1);--weui-TAG-BACKGROUND-BLUE: rgba(16, 174, 255, .1);--weui-TAG-TEXT-ORANGE: rgba(250, 157, 59, .6);--weui-TAG-TEXT-GREEN: rgba(6, 174, 86, .6);--weui-TAG-TEXT-BLUE: rgba(16, 174, 255, .6)}}@media screen and (min-width:1024px){body:not(.pages_skin_pc) .wx-root[data-weui-theme=dark],body:not(.pages_skin_pc) body[data-weui-theme=dark]{--appmsgExtra-BG: #121212}}@media screen and (min-width:1024px){body:not(.pages_skin_pc) .wx-root[data-weui-theme=dark],body:not(.pages_skin_pc) body[data-weui-theme=dark]{--new-title-color: rgba(255, 255, 255, .8)}}@media screen and (min-width:1024px){body:not(.pages_skin_pc) .wx-root[data-weui-theme=dark],body:not(.pages_skin_pc) body[data-weui-theme=dark]{--new-content-color: rgba(255, 255, 255, .7)}}@media screen and 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255, .65);--weui-FG-1: rgba(255, 255, 255, .55);--weui-FG-2: rgba(255, 255, 255, .35);--weui-FG-3: rgba(255, 255, 255, .1);--weui-FG-4: rgba(255, 255, 255, .15);--weui-GLYPH-0: rgba(255, 255, 255, .85);--weui-GLYPH-1: rgba(255, 255, 255, .55);--weui-GLYPH-2: rgba(255, 255, 255, .35);--weui-GLYPH-WHITE-0: rgba(255, 255, 255, .85);--weui-GLYPH-WHITE-1: rgba(255, 255, 255, .55);--weui-GLYPH-WHITE-2: rgba(255, 255, 255, .35);--weui-GLYPH-WHITE-3: #FFFFFF;--weui-GREEN-100: #74A800;--weui-GREEN-120: #5C8600;--weui-GREEN-170: #233200;--weui-GREEN-80: #8FB933;--weui-GREEN-90: #82B01A;--weui-GREEN-BG-100: #789833;--weui-GREEN-BG-110: #6B882D;--weui-GREEN-BG-130: #65802B;--weui-GREEN-BG-90: #85A247;--weui-INDIGO-100: #1196FF;--weui-INDIGO-120: #0D78CC;--weui-INDIGO-170: #052D4D;--weui-INDIGO-80: #40ABFF;--weui-INDIGO-90: #28A0FF;--weui-INDIGO-BG-100: #0D78CC;--weui-INDIGO-BG-110: #0B6BB7;--weui-INDIGO-BG-130: #09548F;--weui-INDIGO-BG-90: #2585D1;--weui-LIGHTGREEN-100: 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#D1A519;--weui-YELLOW-BG-100: #BF9100;--weui-YELLOW-BG-110: #AB8200;--weui-YELLOW-BG-130: #866500;--weui-YELLOW-BG-90: #C59C1A;--weui-FG-HALF: rgba(255, 255, 255, .65);--weui-RED: #FA5151;--weui-ORANGERED: #FF6146;--weui-ORANGE: #C87D2F;--weui-YELLOW: #CC9C00;--weui-GREEN: #74A800;--weui-LIGHTGREEN: #3EB575;--weui-TEXTGREEN: #259C5C;--weui-BRAND: #07C160;--weui-BLUE: #10AEFF;--weui-INDIGO: #1196FF;--weui-PURPLE: #8183FF;--weui-LINK: #7D90A9;--weui-REDORANGE: #FF6146;--weui-TAG-BACKGROUND-BLACK: rgba(255, 255, 255, .05);--weui-FG: #fff;--weui-WHITE: rgba(255, 255, 255, .8);--weui-FG-5: rgba(255, 255, 255, .1);--weui-TAG-BACKGROUND-ORANGE: rgba(250, 157, 59, .1);--weui-TAG-BACKGROUND-GREEN: rgba(6, 174, 86, .1);--weui-TAG-TEXT-RED: rgba(250, 81, 81, .6);--weui-TAG-BACKGROUND-RED: rgba(250, 81, 81, .1);--weui-TAG-BACKGROUND-BLUE: rgba(16, 174, 255, .1);--weui-TAG-TEXT-ORANGE: rgba(250, 157, 59, .6);--weui-BG: #000;--weui-TAG-TEXT-GREEN: rgba(6, 174, 86, .6);--weui-TAG-TEXT-BLUE: rgba(16, 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